Citizen Services
Civil Services Certificate Name
|
Service name |
Service Receipt |
Time limit |
Servicing authority |
1 |
Support for solving all types of field level ICT problems. |
Government and non-government organizations and beneficiary people of the upazila. |
Maximum two days. |
Officers engaged in related work in Upazila's office. |
2 |
Participation in ICT related training programs and advice about the program. |
All the people of the upazila |
Maximum two days |
Assistant Programmer (upazila ICT officer) |
3 |
Citizen service delivery through call center |
All the people of the upazila |
Instantaneous |
Call center |
4 |
Getting service from computer and language education labs, complaints and suggestions in educational institutions and other places. |
All the Students & people of the upazila |
Maximum two days |
Assistant Programmer (Upazilla ICT Officer), Associated Institution, Coordinator and Call Center |
5 |
Provide government information to the public through update website. Any complaints or suggestions related to this. |
All the people of the upazila |
Maximum two days |
Assistant Programmer (upazila ICT officer) |
6 |
Providing ICT technical assistance at government and semi-official level. |
All government and semi-government organizations in the upazila. |
Maximum two days |
Head of the concerned institution |
7 |
Support the union digital centers.
|
The organizer of the union digital center of the upazila is the entrepreneur |
Maximum two days |
Assistant Programmer (upazila ICT officer) and call center |
8 |
Help in establishing various online e-systems in government offices.
|
Government organizations in the upazila |
Maximum two days |
Assistant Programmer (upazila ICT officer) |
9 |
Keep in touch with the national backbone network.
|
All government and non-government organizations connected to the upazila network |
Maximum two days |
Assistant Programmer (upazila ICT officer) |
10 | government organizations in the upazila to provide training and advice of e-filing | Government organizations in the upazila | Maximum two days | Assistant Programmer (upazila ICT officer) |
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS